Privacy Policy

Data controller

Lingua Nova, operating in London, is the controller responsible for the personal information described in this policy and can be contacted through the details on our contacts page.

Legal framework

We handle personal data according to UK GDPR and the Data Protection Act 2018 and any other rules that apply in United Kingdom. If this policy ever conflicts with the law, the law wins.

Data collected

When you use the request form or call us, we collect your name, phone number, and any comment or level information you provide, such as your current Italian level or preferred schedule. For business bookings we also collect a company name and billing contact.

Purposes and legal basis

We use this information to respond to enquiries, arrange level checks, confirm bookings, and issue invoices, which is necessary to provide the service you have requested. Where you agree, we may also use site analytics cookies to understand how visitors use the website.

Storage period

Enquiry details are kept for as long as needed to respond and, if you become a student, for the duration of your enrolment plus a reasonable period for accounting and tax records.

Sharing with staff and subcontractors

Your information may be shared with the tutor assigned to your course or lesson and, where relevant, with our bookkeeper for invoicing, but is not sold or shared with third parties for marketing.

Your rights

You can ask to see, correct, or delete the personal information we hold about you at any time by contacting us directly, and we will respond within a reasonable period.

Questions about this policy

Write to [email protected] or call +44 114 358 5222 during Mon-Fri 07:30-15:45, Sat 10:30-16:30, break 12:45-13:15. We answer every message within one business day.

Merchant

Lingua Nova Language Services Ltd.

Registered address

18 Ecclesall Road, Sheffield S11 8PN, United Kingdom

Email

[email protected]

Phone

+44 114 358 5222

Working hours

Mon-Fri 07:30-15:45, Sat 10:30-16:30, break 12:45-13:15

Registration

Company No. 18904147