These terms apply whenever you book a course, private lesson, or tutoring package with Lingua Nova. By booking a lesson you accept the terms below.
These terms govern the booking of Italian language courses and private tutoring provided by Lingua Nova to individual and business clients in London and, for online lessons, elsewhere in the United Kingdom. They apply from the moment a booking is confirmed, whether by phone, message, or the online request form.
A course or lesson booking is confirmed once we agree the format, level, schedule, and price with the client, either verbally or in writing. Quoted prices are based on the information given at the time of booking, such as current level and preferred group size, and may be adjusted if that information turns out to be inaccurate.
Group and private lessons take place at the agreed location, whether our teaching space, a client's office, or online by video call, at the times confirmed in advance. For in-person lessons, the client is responsible for ensuring the agreed room or space is available and reasonably quiet at the booked time.
Prices for private individuals are payable at the start of a term or lesson block, and for business clients by invoice within the agreed payment term. Payment is accepted by cash on completion or bank transfer against an invoice, no other payment method is offered.
Cancellations made more than 24 hours before the first lesson of a term are fully refundable, later cancellations are handled under our cancellation policy. Individual private lessons can be rescheduled with at least 24 hours notice without charge.
Lingua Nova takes reasonable care in planning and delivering lessons but does not guarantee a specific exam result or fluency level by a given date, as language learning outcomes depend on the student's own study and practice. Any complaint about the quality or delivery of a lesson should be raised within seven days so we can review it and, where appropriate, offer an additional session or partial refund.
These terms are governed by the law of England and Wales, and any dispute arising from them will be handled by the courts of England and Wales.
Write to [email protected] or call +44 114 358 5222 during Mon-Fri 07:30-15:45, Sat 10:30-16:30, break 12:45-13:15. We answer every message within one business day.
